INFORMATION TECHNOLOGIES SERVICE MANAGEMENT SYSTEM POLICY
While Makine ve Kimya Endüstrisi AŞ provides services in line with its goals, as the Information Systems Directorate, within the scope of ISO 20000-1 Information Technologies [IT] Service Management System Standard;
We Guarantee that;
- Increasing the proactive approach during the provision of IT services.
- Understanding the business units where IT services are provided and increasing relationships with business units.
- To make IT services more measurable, so that we can make more rational decisions.
- Reviewing service level criteria (metrics), changing the criteria if necessary in the light of notifications from the customer and collected data.
- To organize regular service meetings with relevant parties and to collect ideas for improvement from these meetings.
- Continuously improving the effectiveness of the Service Management System.
- To enrich existing information technology processes and make them compatible with the processes specified in ISO 20000-1.
- To ensure the security of the basic and supporting services provided and their continuation with minimal interruption.
- To fulfill legal requirements and contractual obligations.